We Got Answers! to Common Questions

If you don't find answer to your question below, please feel free to contact us. One of our team member will be with you shortly.

Can I apply for trial work?

Yes you can! If you have many images to process, and before you confirm the order you want to check the quality by having one or two image done, please let us know

Is my FTP account safe and secure?

Yes, you can rest assured. We create individual FTP accounts for every single customer with unique username and password

Are my images safe with ClippingPathSpecialist.com?

100% yes. All our personnel have signed a non-disclosure agreement where they commit themselves to not taking any images out of the workplace or use it for any other purposes than for the job you require. Our entire equipment is also protected by firewall for inbound and outbound security and we use the latest anti-virus protection in every computer

Will my images be used for commercial purposes?

Absolutely not. We guarantee that all your images will be destroyed after completion of work and we will not use, sell, or share any of them with third parties without consent

What format will the final images be?

It depends on your requirements. We can provide almost any kind of format: if you just need clipping path then we will use JPG, but if you need masking then we will send them in PNG, PSD or TIFF. Have something in mind already? You can always let us know which format you prefer

What type of files do you accept?

Feel free to send us any file, whether it is JPG, TIFF, PSD, EPS or RAW. However, we recommend JPG files to save time if your final requirement is ok with this format. Please feel free to send us what is best for you

Is there a maximum size limit?

No, there are no limitations on the file size or amount of pictures you can send us. However bear in mind that our online uploader can’t upload file bigger than 64MB (each file), but you can upload as many smaller files as you need at once. If you have a file bigger than 64MB you will need to use the FTP system

What are your working times?

We are open six days a week, 24 hours a day, from 7.00 am on Monday until 7.00 am on Sunday (GMT +6)

How long does it take for my job to be finished?

Completion time depends on the complexity and quantity of your project; we will let you know the turnaround time when we receive your order or request for a quotation. Just a guideline, most times you can expect a delivery within 24 hours if the images & requirement is straightforward and the quantity is less than 100; however if your images are complex or you have bulk image like 500 or 1000, it might be 48 or 72 hours

Is there minimum order requirement?

There is a minimum charge of $5.99 USD per order. But no matter how many image you need processed, whether it would be 1 or 1,000 we will happily do that for you. Because small businesses are as important as big ones

How do i send and receive my images?

As always we have tried to make it really easy for you. There are few different options you can use to send/receive your images, click here to learn the options

What happens if I'm not happy with a completed image?

Thanks to ClippingPathSpecialist.com’s highly skilled DTP professionals, our customers rarely find any problem with their images. If this happens, don’t worry, just write us an email and we will review it straightaway and do our best to correct it in record time. Of course this will not incur in ANY extra costs for you

Can I set up a weekly or monthly payment?

Yes. We have many clients who send us ongoing work throughout the year. If this is your case you can set up a weekly or monthly payment system. Every time you send us an order, we will add it to your one invoice with all the details including date, batch number, quantity, type of service required and price. Before you pay every week/month you will be able to check if everything is ok and then make a payment

How can you guarantee your work?

All our in house DTP professionals are highly trained in the kind of work they will be doing for you. With several years of experience and customer care, CPI’s professionals guarantee the excellent quality of their job. We check all work up to three times before sending it to you and we do everything we can to build a long term trusting relationship with you, our valuable client

How can you provide such low prices?

We are based in a low labour cost region Bangladesh, where our group of in house skilled DTP professionals work to perfection. The accuracy and time efficiency of their work allows us to serve more clients better and with more competitive prices

How do I pay ClippingPathSpecialist.com?

Login to our website and from the Billing area you can see/pay an invoice. The invoice will contain payment instruction, along with a PayPal or credit card payment link. You can pay us by PayPal, Credit/Debit card, Wire transfer, Cheque and CHAPS payment

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